You can launch the chat window by clicking on the Launch Chat link
of the Staff area. Then the chat window will pop up where you can do you
chat operations.
At the bottom of the chat window, there is a tabbed section.The first
tab lists all the online staffs and users available for chat. If the staff wants to
chat with any one of the listed staffs/users, click on the ‘chat’ button which
is in the last field of the specific row. The request will be sent to the selected
user or staff.The second tab lists all the pending chats.
The third tab lists all the chats which are transferred by the logged in
staff.
The Chat History tab lists the entire chat history of staff. The user
info tab lists the users who are currently visiting the web page of the
company. Here information such as the IP Address of the visitor’s machine,
the page visited by the user etc. If the staff wants to initiate the user to
have a chat with him, click on the ‘Invite Chat’ button corresponding to that
particular row. Then automatically, the chat visitor will get an alert for
chatting.
After sending a chat request, if the user/staff at the other end
accepts the request, a pop up window will be displayed with the name of the
staff in the left pane of the chat window. Select the pop up window and start
chatting with that staff/user by entering your chat text in the text area
provided. The font styles like font color, font type and font size can also be
applied on the chat text. You can press ‘Enter’ key or click on the send
button after entering the chat text in order to send it.
If a user or staff send requests to another staff for user, a pop up
window with an ‘Accept’ button will come in the left pane of the chat window
. Thus if we wish to accept the request, click on the ‘Accept’ button of that
particular popup window.
Option for transferring a chat to another staff is possible . If a staff
wants to transfer one of the chats he is handling to another staff, click on
the ‘Transfer chat’ icon of the chat window. The a popup window will come
with a list of staffs and a ‘Transfer Chat’ button. Click on the button
corresponding to the staff to which the chat is to be transferred. Then
automatically, the chat will be transferred to that particular staff.
The main feature of live chat is Remote Desktop Sharing. If the
staff wants the users’, computer desktop to be shared with him , ask the
user to Share his Desktop. If the users Desktop is ready to share, Staff can
click on the ‘Desktop Share’ icon to view the user’s Desktop.