Chat
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Chat section is where a staff can chat with the users/customers  and other staffs.
You will be able to list, add and edit canned messages of staff  to use in the Live Chat. Searching of Canned messages is also possible.The ‘Chat logs’ link will display all the chat logs of that staff. You can search the logs by entering any two date-time ranges. You can also print the chat logs.

    You can launch the chat window by clicking on the Launch Chat link of the Staff area. Then the   chat  window will pop up where you can do you chat operations.
    At the bottom of the chat window, there is a tabbed section.The first tab lists all the online staffs and users available for chat. If the staff wants to chat with any one of the listed staffs/users, click on the ‘chat’ button which is in the last field of the specific row. The request will be sent to the selected user or staff.The second tab lists all the pending chats.
    The third tab lists all the chats which are transferred by the logged in staff.
    The Chat History tab lists the entire chat history of staff.  The user info tab lists the users who are currently visiting the web page of the company. Here information such as the IP Address of the visitor’s machine, the page visited by the user etc. If the staff wants to initiate the user to have a chat with him, click on the ‘Invite Chat’ button corresponding to that particular row. Then automatically, the chat visitor will get an alert for chatting.
    After sending a chat request, if the user/staff at the other end accepts the request, a pop up window will be displayed with the name of the staff in the left pane of the chat window. Select the pop up window and start chatting with that staff/user by entering your chat text in the text area provided.  The font styles like font color, font type and font size can also be applied on the chat text. You can press ‘Enter’ key or click on the send button after entering the chat text in order to send  it.
    If a user or staff send requests to another staff for user, a pop up window with an ‘Accept’ button will come in the left pane of the chat window . Thus if we wish to accept the request, click on the ‘Accept’ button of that particular popup window.
    Option for transferring a chat to another staff is  possible . If a staff wants to transfer one of the chats  he is handling to another staff, click on the ‘Transfer chat’ icon of the chat window. The a popup window will come with a list of staffs and a ‘Transfer Chat’ button. Click on the button corresponding to the staff to which the chat is to be transferred. Then automatically, the chat will be transferred to that particular staff.
    The main feature of  live chat is Remote Desktop Sharing. If the staff wants the users’, computer desktop to be shared with him , ask the user to Share his Desktop. If the  users Desktop is ready to share, Staff can click on the ‘Desktop Share’ icon to view the user’s Desktop.